How long will it take to repair my device?
Depending on the issue, repairs could take up to an hour. Our technicians will be able to provide an estimate on how long it will take. More complex issues may need to be sent to our National Service Centre which could take up to two weeks.
How long is the warranty on my repaired device?
Repairs now come with a Lifetime Guarantee on parts and labour but will not cover any physical damage or third party tampering after it has been returned to you. Warranty on service work is immediately void if there is liquid damaged prior to or post repair.
For further details refer to our Repair page.
What if a different part of my repaired device breaks?
Warranty claims for service work cover the parts/labour provided in that service and do not cover any other component or item not included on the receipt of payment.
If there are any other faults found with the device during assessment you will receive a call from our technician with a quote before any further action is taken.
My product is faulty. What should I do?
Contact the store of purchase immediately and notify them of the issue and the next time you can return to the store for them to assess the item. If you have purchased your product from a Boombar call us on 1800 DR BOOM. You must have your proof of purchase with you. Please refer to our Returns Policy for more detail.
What if I can’t make it back to the store?
If you are unable to make it back to the store call us on 1800 DR BOOM for further assistance.
Alternatively, many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced troubleshooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product.
My product has been sent for assessment. How long does this usually take?
A product sent for assessment can take up to 30 days before an outcome can be determined. This period also takes into account the time it takes for the item to be sent to the manufacturer.
Why can’t I get my refund immediately?
To provide a suitable remedy the product needs to be assessed to determine if it is a Major or a Minor fault. If it is a Minor fault, we will offer you a suitable remedy at our discretion. If it is a Major fault then you can choose a refund, exchange or replacement as a remedy at your discretion.
What is VIC?
Very Important Customer (VIC) is our customer loyalty program which offers discounts of up to 20% on products across the store and also on repairs. For more details visit to our VIC section.
What if I change my mind and want to refund the product?
We will refund any other item within 14 days of purchase as long as the item has not been used, is returned in its original undamaged packaging and you bring your proof of purchase.
Can you put the screen protector on my device?
We understand it can be tricky to install a screen protector, especially on a device with curved edges. Our team are more than happy to assist and can install one of our quality screen protectors onto your device for you on the spot.
|Should I Water Test my Lifeproof Fre Case before I put my device inside?|
Before installing your device you should always perform a water test as per the instructions on your case beforehand. You should water test your case regularly and also test it once more before you plan to use your device underwater.
|Where's my closest store?|
Check our Locations page for all our store locations.
If I supply my own spare parts, can you repair my device?
We will only repair devices with our own quality sourced spare parts. Parts provided from external sources will not be used.
Can you sell me spare parts?
We do not sell our spare parts at all.
The product I want is out of stock.
Speak with our friendly staff and they can place a Customer Order for you. If our warehouse does not have stock on hand it may take longer for the item to arrive.
My question isn’t listed in the FAQ.
Give us a call on 1800 DR BOOM. We’d love to hear from you.